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News - Statement #1 COVID 19


Date: Tuesday, 17 March 2020

To: All Customers and Staff customers

From: The Pavillion Cafe Management

Subject: Statement No 1 – COVID-19

The below statement refers to the in store Cafe - online orders remain unchanged.

The Pavillion Cafe wishes to advise our valued customers, that we will remain “business as usual” at this point in time. We are aware of the advice from the Federal Government regarding gatherings of more than 500 people, issued 13 March 2020 and taking effect Monday 16 March 2020.  At any point in time during our regular business operations in the Cafe do not reach this limit.

The Pavillion Cafe Management have considered this advice, as well as the advice available from both the Federal and State health authorities and have determined that our business will continue, however with some changes which will be addressed further in this statement.

We want to reassure our community that we are closely monitoring the Commonwealth and QLD Government updates and advice regarding Coronavirus (COVID-19) and we will advise any changes to our position via our official communication channels (as detailed further in this statement) as soon as they come to hand.

We all play a part in maintaining a healthy and hygienic environment for our team, community and families.

If I am sick?

We ask that you remain at home if you show any flu-like symptoms. These symptoms include but may not be limited to:

  • Fever
  • Sore throat
  • Cough
  • Aching body
  • Runny nose

If you are experiencing symptoms of the COVID-19 virus, please follow all up-to-date medical advice and see your doctor.

If I contract the COVID-19 virus?

If you have been diagnosed with the COVID-19 virus, please ensure you follow all medical advice, including isolation guidelines.

Please contact us via email immediately so that we can inform other customers that you may have been in contact with, to get tested. (We will keep your information anonymous unless otherwise required).


Practising Good Hygiene remains the BEST practice.


What WE as a business are doing:

  • Wearing of gloves at all times
  • All coffee and/or beverages will be supplied in takeaway cups (not ceramic)
  • Disposable cutlery will be used for all meals
  • Regular wiping on all tables, after every patron
  • No water jugs and cups handed out to tables
  • We will be vigilant in disinfecting ALL shared incidental equipment such as, but not limited to:
    • Pens
    • Eftpos machines - encourage pay wave
    • Fridge/freezer handles
    • Door handles
    • Tablets/iPads

What YOU can do:

  • We encourage you to use PayWave for payments
  • Do not share beverages/meals from the same container and/or cutlery
  • Carry hand sanitiser (where possible) and use to ensure your hands are thoroughly cleaned.
  • Cover your coughs and sneezes, and ensure you wash your hands afterwards.
  • Follow all directions and medical recommendations, as advised by the Federal and State Governments, to contain the spread of the virus.
  • If unwell, avoid contact with others, stay more than 1.5 metres from people
  • Let us know if you have concerns about any other member/participants showing symptoms of being ill

Further Updates and Information Sharing

As previously stated, we will endeavour to release information as it comes to hand, via the channels below:

  • Social media channels, such as Facebook and Instagram
  • Websites
  • Displayed at location
  • Feel free to contact us at the Cafe at any time

Our cleaning and hygiene policies and procedures are constantly being reviewed and updated and followed by all staff.